The NRF Foundation’s RISE Up intermediate course – Customer Service & Sales – is perfect for students who are interested in or currently working in a customer facing role, whether in retail or another industry.

Students will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales.

Successfully completing this program will yield students with a nationally recognized credential.

• Welcome To Retail
  • What is Retail
  • Understanding the Customer
  • The Value of Customer Service
• Know Before You Sell
• Selling & Service
• Performing Your Best
• Workplace Readiness